Refunds of Deposits or Payments in Full

Deposits to begin design are non-refundable. Once an order is placed or deposit paid, refunds will not be given for any reason, including but not limited to event cancellations, event postponements, event size reduction, natural disasters such as flood, fire, hurricane, tornado, viral pandemic, famine, late arrival of items due to shipping company (USPS, UPS, etc.) fault, unavailable products & services or otherwise. Neither the Authority nor the Operator (Owner) shall be considered in breach of this Contract to the extent that performance of their respective obligations is prevented by an Event of Force Majeure that arises after the Purchase Date.

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Refunds of Printed Work​

Due to the nature of customized printables and papers ordered direct from paper mills, Paper Muse .Co does not offer refunds on any custom printed orders. Colors viewed on a computer screen or mobile device vary from printed ink colors or paper colors as you see them online. Order our Sample Pack before placing your order in full, to see and feel different print styles and papers.

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Some accessories ship from third party suppliers and may require additional production time. To ensure that accurate estimations for order processing and shipping are met, products from third party suppliers may be ordered as soon as quantities are confirmed. These items cannot be returned to our third party suppliers and therefore are not refundable. If you place an order for a certain quantity, we will not be able to change that quantity mid-process.​

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We may agree to cancel or refund portions of an order that have not yet been designed, printed or shipped, or if we have made an error. If you have received a proof for a design, you are responsible for the cost of design time to personalize it for you and you are responsible for applicable design fees. Any agreement to refund a portion of any order is at the discretion of Paper Muse .Co on a per order basis. You agree to this by placing an order with us.

 

Exchanges ​

We are dedicated to customer satisfaction!  If you are not 100% satisfied with your non-personalized order and would like to exchange it for another item in our shop, you can return your order within 30 days of the original purchase date. Personalized orders cannot be returned. You pay shipping to return items to Dreaming In Paper as well as shipping for the new item to be shipped out to you. Once we receive your item, in like-new condition, we will provide a store credit to you - less 15% for handling. Your order must be post marked within 30 days of your original order to receive store credit. 

 

If you have any questions about our Refunds and Exchanges Policy, contact us via email before design begins.

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PAPER MUSE .CO

Luxury Custom Designed Wedding Invitations & Stationery

Rochester Hills, Michigan
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 info@papermuse.co

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